CUSTOMER AREA

Virtual Office FAQ

The storehouse of knowledge

Whether you’re a startup, freelancer, or business owner, our FAQ section is designed to provide clarity and help you make informed decisions.

Here, you can:

  • Explore Various Topics: Browse a wide range of frequently asked questions on topics including setup, benefits, costs, and legal considerations for virtual offices.
  • Search by Keywords: Use our search function to quickly and efficiently find information tailored to your needs.

Annual report (1)

a
What ID cards can be used?

Identification methods.

The following forms of electronic identification are accepted for digital signing and access to Estonian e-services:

  • Estonian ID card

  • Estonian e-Residency card

  • Estonian Smart-ID

  • Estonian Mobile-ID

For the most up-to-date list and technical requirements, visit www.id.ee.
Please note that accepted identification methods may change over time, so it’s important to stay informed of any updates.

Additional info:
Categories: Annual report Company formation Company liquitation Contact person EORI number Formation of a nonprofit association IOSS Package ONE Package THREE Package TWO Trademark registration VAT number
Tags: Estonia, ID card, Mobile ID
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Company formation (1)

a
What ID cards can be used?

Identification methods.

The following forms of electronic identification are accepted for digital signing and access to Estonian e-services:

  • Estonian ID card

  • Estonian e-Residency card

  • Estonian Smart-ID

  • Estonian Mobile-ID

For the most up-to-date list and technical requirements, visit www.id.ee.
Please note that accepted identification methods may change over time, so it’s important to stay informed of any updates.

Additional info:

Categories: Annual report Company formation Company liquitation Contact person EORI number Formation of a nonprofit association IOSS Package ONE Package THREE Package TWO Trademark registration VAT number
Tags: Estonia, ID card, Mobile ID
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Company liquitation (1)

a
What ID cards can be used?

Identification methods.

The following forms of electronic identification are accepted for digital signing and access to Estonian e-services:

  • Estonian ID card

  • Estonian e-Residency card

  • Estonian Smart-ID

  • Estonian Mobile-ID

For the most up-to-date list and technical requirements, visit www.id.ee.
Please note that accepted identification methods may change over time, so it’s important to stay informed of any updates.

Additional info:

Categories: Annual report Company formation Company liquitation Contact person EORI number Formation of a nonprofit association IOSS Package ONE Package THREE Package TWO Trademark registration VAT number
Tags: Estonia, ID card, Mobile ID
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Contact person (1)

a
What ID cards can be used?

Identification methods.

The following forms of electronic identification are accepted for digital signing and access to Estonian e-services:

  • Estonian ID card

  • Estonian e-Residency card

  • Estonian Smart-ID

  • Estonian Mobile-ID

For the most up-to-date list and technical requirements, visit www.id.ee.
Please note that accepted identification methods may change over time, so it’s important to stay informed of any updates.

Additional info:

Categories: Annual report Company formation Company liquitation Contact person EORI number Formation of a nonprofit association IOSS Package ONE Package THREE Package TWO Trademark registration VAT number
Tags: Estonia, ID card, Mobile ID
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EORI number (1)

a
What ID cards can be used?

Identification methods.

The following forms of electronic identification are accepted for digital signing and access to Estonian e-services:

  • Estonian ID card

  • Estonian e-Residency card

  • Estonian Smart-ID

  • Estonian Mobile-ID

For the most up-to-date list and technical requirements, visit www.id.ee.
Please note that accepted identification methods may change over time, so it’s important to stay informed of any updates.

Additional info:

Categories: Annual report Company formation Company liquitation Contact person EORI number Formation of a nonprofit association IOSS Package ONE Package THREE Package TWO Trademark registration VAT number
Tags: Estonia, ID card, Mobile ID
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Formation of a nonprofit association (1)

a
What ID cards can be used?

Identification methods.

The following forms of electronic identification are accepted for digital signing and access to Estonian e-services:

  • Estonian ID card

  • Estonian e-Residency card

  • Estonian Smart-ID

  • Estonian Mobile-ID

For the most up-to-date list and technical requirements, visit www.id.ee.
Please note that accepted identification methods may change over time, so it’s important to stay informed of any updates.

Additional info:

Categories: Annual report Company formation Company liquitation Contact person EORI number Formation of a nonprofit association IOSS Package ONE Package THREE Package TWO Trademark registration VAT number
Tags: Estonia, ID card, Mobile ID
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General (2)

a
What is an Estonian ID-card, Digi-ID, or Mobile-ID?

Secure tools for digital identification, signatures, and access to e-services.

Estonia’s digital society is built on secure, convenient, and legally binding e-identity tools: the ID-card, Digi-ID, and Mobile-ID. These allow you to log into e-services, sign documents digitally, and manage your business or personal affairs fully online.

ID-card & Digi-ID

The ID-card and Digi-ID are physical smart cards used to:

  • Access Estonian e-services (e.g. Business Register, Tax Board, banks)

  • Digitally sign documents with legal validity

  • Authenticate identity securely online

  • Encrypt files and communications

To use them, you’ll need:

  • A card reader

  • ID-card software, downloadable at installer.id.ee

  • PIN codes, issued with the card (replacements available at Estonian service points or embassies)

  • Valid certificates, which you can check and renew at id.ee

  • A computer with internet access

Mobile-ID – Digital ID on Your Phone

Mobile-ID offers the same functionality as the ID-card, but without the need for a card reader. Instead, it works directly from your mobile phone.

How it works:

  • Requires a special Mobile-ID SIM card, issued by Estonian mobile operators

  • Stores private keys and signature functionality directly on the SIM

  • Actions are confirmed using PIN1 (authentication) and PIN2 (signing)

  • Perfect for users who prefer secure identification on the go

e-Residency Digital ID

If you are an Estonian e-resident, your e-Residency card allows you to access all of the above features (except Mobile-ID). You can:

  • Manage your company

  • Sign documents digitally

  • Use secure government and private e-services
    Note: E-Residency does not grant legal residence, tax residence, or the right to enter Estonia or the EU.

Need help?

Most answers to common technical and practical issues can be found on the official website:
🔗 www.id.ee

There you’ll find:

  • Detailed FAQs

  • Step-by-step video tutorials

  • Instructions for software, certificate renewal, and common problems

If you can’t find a solution, please reach out to the ID Help Centre. The more clearly you describe your issue, the better the support team can assist. All answers are sent to you in writing with easy-to-follow instructions tailored to your situation.

Lead-in:
Whether you use an ID-card, Digi-ID or Mobile-ID, Estonia’s digital tools let you handle secure transactions and official matters easily from anywhere in the world—with expert help just a click away.

Category: General
Tags: Digi ID, Estonia, ID card
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a
Is Smart-ID also suitable for foreigners?

Smart-ID personal identification can be used today in Estonia, Latvia, and Lithuania. Anno 2023.

If you are an alien living in Estonia the options are:

  • Residents of Estonia, Latvia, and Lithuania (incl. people staying here on the basis of a permanent residence permit) have a residence permit card. It allows you to create a Smart-ID account exactly as you would with an ID card: just follow the on-screen instructions. Your personal identification code is written on the residence card.
  • If you are a non-resident, ie a person who does not have a local personal identification code, it is not possible to create a Smart-ID account in Estonia and Latvia. However, it is possible to register a Smart-ID Basic account with limited rights in Lithuania by visiting the bank branch of Medicines Bankas, don’t forget to bring your identity documents!

Additional data: https://www.id.ee/en/article/smart-id

Category: General
Tags: Digi ID, Estonia, ID card, Smart ID
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IOSS (1)

a
What ID cards can be used?

Identification methods.

The following forms of electronic identification are accepted for digital signing and access to Estonian e-services:

  • Estonian ID card

  • Estonian e-Residency card

  • Estonian Smart-ID

  • Estonian Mobile-ID

For the most up-to-date list and technical requirements, visit www.id.ee.
Please note that accepted identification methods may change over time, so it’s important to stay informed of any updates.

Additional info:

Categories: Annual report Company formation Company liquitation Contact person EORI number Formation of a nonprofit association IOSS Package ONE Package THREE Package TWO Trademark registration VAT number
Tags: Estonia, ID card, Mobile ID
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Package ONE (1)

a
What ID cards can be used?

Identification methods.

The following forms of electronic identification are accepted for digital signing and access to Estonian e-services:

  • Estonian ID card

  • Estonian e-Residency card

  • Estonian Smart-ID

  • Estonian Mobile-ID

For the most up-to-date list and technical requirements, visit www.id.ee.
Please note that accepted identification methods may change over time, so it’s important to stay informed of any updates.

Additional info:

Categories: Annual report Company formation Company liquitation Contact person EORI number Formation of a nonprofit association IOSS Package ONE Package THREE Package TWO Trademark registration VAT number
Tags: Estonia, ID card, Mobile ID
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Package THREE (1)

a
What ID cards can be used?

Identification methods.

The following forms of electronic identification are accepted for digital signing and access to Estonian e-services:

  • Estonian ID card

  • Estonian e-Residency card

  • Estonian Smart-ID

  • Estonian Mobile-ID

For the most up-to-date list and technical requirements, visit www.id.ee.
Please note that accepted identification methods may change over time, so it’s important to stay informed of any updates.

Additional info:

Categories: Annual report Company formation Company liquitation Contact person EORI number Formation of a nonprofit association IOSS Package ONE Package THREE Package TWO Trademark registration VAT number
Tags: Estonia, ID card, Mobile ID
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Package TWO (1)

a
What ID cards can be used?

Identification methods.

The following forms of electronic identification are accepted for digital signing and access to Estonian e-services:

  • Estonian ID card

  • Estonian e-Residency card

  • Estonian Smart-ID

  • Estonian Mobile-ID

For the most up-to-date list and technical requirements, visit www.id.ee.
Please note that accepted identification methods may change over time, so it’s important to stay informed of any updates.

Additional info:

Categories: Annual report Company formation Company liquitation Contact person EORI number Formation of a nonprofit association IOSS Package ONE Package THREE Package TWO Trademark registration VAT number
Tags: Estonia, ID card, Mobile ID
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Trademark registration (1)

a
What ID cards can be used?

Identification methods.

The following forms of electronic identification are accepted for digital signing and access to Estonian e-services:

  • Estonian ID card

  • Estonian e-Residency card

  • Estonian Smart-ID

  • Estonian Mobile-ID

For the most up-to-date list and technical requirements, visit www.id.ee.
Please note that accepted identification methods may change over time, so it’s important to stay informed of any updates.

Additional info:

Categories: Annual report Company formation Company liquitation Contact person EORI number Formation of a nonprofit association IOSS Package ONE Package THREE Package TWO Trademark registration VAT number
Tags: Estonia, ID card, Mobile ID
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VAT number (1)

a
What ID cards can be used?

Identification methods.

The following forms of electronic identification are accepted for digital signing and access to Estonian e-services:

  • Estonian ID card

  • Estonian e-Residency card

  • Estonian Smart-ID

  • Estonian Mobile-ID

For the most up-to-date list and technical requirements, visit www.id.ee.
Please note that accepted identification methods may change over time, so it’s important to stay informed of any updates.

Additional info:

Categories: Annual report Company formation Company liquitation Contact person EORI number Formation of a nonprofit association IOSS Package ONE Package THREE Package TWO Trademark registration VAT number
Tags: Estonia, ID card, Mobile ID
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