Virtual Office FAQ

Company formation (1)

Allowed are:

  • Estonian, Latvian, Lithuanian and Belgium ID-Card/Estonian e-resident card/Estonian and Lithuanian Mobile-ID
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EORI number (1)

Allowed are:

  • Estonian, Latvian, Lithuanian and Belgium ID-Card/Estonian e-resident card/Estonian and Lithuanian Mobile-ID
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General (8)

Mobile-ID allows people to use a mobile phone as a form of a secure digital ID. Like the ID-card, it can be used to access secure e-services and digitally sign documents but has the added advantage of not requiring a card reader.

The system is based on a special mobile SIM card, which the customer must request from the mobile phone operator. Private keys are stored on the mobile SIM card along with a small application delivering the authentication and signature functions.

 

Category: General
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ID-card and Digi-ID are the easiest, most convenient and most secure methods of using internet banking and other e-services in Estonia.

Digital identity card or Digi-ID is an ID-card like a smart card, that you can use for authentication of the holder and giving digital signatures in an electronic environment. Also encryption functionality is supported.

You can apply for Digi-ID if you are:

  • a citizen of the Republic of Estonia who has a valid ID-card, or if you apply for Digi-ID along with the ID-card
  • an alien with a valid residence card/ID-card, or if you apply for Digi-ID along with the e-residency card

You need the following to use the ID-card and Digi-ID electronic services:

  • ID-card software – download the software at the address installer.id.ee
  • PINs – issued with an ID-card. In the event that you have lost the codes, you will be able to receive new codes from a service office of the Police and Border Guard Board or from Estonian foreign representations.
  • valid certificates – More details on whether your certificates are valid or need updating, as well as how to update the certificates, can be found here.
  • a computer with an internet connection
  • a card reader – ask for one from a computer store or your local bank branch

 

Category: General
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You can find answers to all the most frequently asked questions about the electronic use of ID-card and mobile-ID on the id.ee webpage: feel free to use our search function! However, if your problem remains unsolved, please contact the ID Help Centre through the form here. The more precisely you describe your problem and the emergence of the situation, the more personalized assistance we can provide. All answers with easy steps and instructions that could help to resolve your problem will be sent to you in writing!

If our FAQ and overall manuals what you have been studying don’t give the solution for your problem, please contact directly the official government team.

 

 

Category: General
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Smart-ID personal identification can be used today in Estonia, Latvia, and Lithuania. If you are an alien living in Estonia or you want to help an alien create an account, the options are:

Residents of Estonia, Latvia, and Lithuania (incl. People staying here on the basis of a permanent residence permit) have a residence permit card. It allows you to create a Smart-ID account exactly as you would with an ID card: just follow the on-screen instructions. Your personal identification code is written on the residence card.

If you are a non-resident, ie a person who does not have a local personal identification code, it is not possible to create a Smart-ID account in Estonia and Latvia. However, it is possible to register a Smart-ID Basic account with limited rights in Lithuania by visiting the bank branch of Medicines Bankas, don’t forget to bring your identity documents!

Category: General
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What are they and why do I need them?

Certificate means the electronic evidence that ties a person (e.g. with their ID-card, Mobile-ID, digi-ID) to the right to perform legally binding acts (making bank transfers, signing contracts, etc.). In other words, the certificates are necessary to give us the reassurance that an activity or transaction was performed or a signature was given, etc. by the right person.

The person whose ID-card is in the reader is identified immediately when you try to initiate an activity requiring identification. For example, you log in to your bank account or launch the ID-software on your computer. However, having an ID-card is not enough to gain access: every activity that may have legal consequences for you is tied to certificates for security purposes.

Category: General
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Your e-Residency digital ID card is an electronic personal identification used to securely identify yourself over the internet. Just like showing identification when completing a credit card transaction at a store, you show your digital ID for verification over the internet so companies are certain you are you.

ID card is the national technical support in Estonia. If starting to use the card online seems difficult or daunting, they are there to assist you through the process.

On their website, you can find how-to videos, support articles, step-by-step solution finders, and the contacts of the support team.

For an example of the videos, check out how to create a digitally signed document on your computer!

Category: General
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Below is a list of the most commonly used Estonian government e-services.

State Portal Log in to see and manage your personal information
Service Providers Some service providers have integrated e-Residency digital ID log in on their websites
Company Registration Portal Register your company online
e-Business Register Manage your business information
e-Financials Web-based public accounting software
e-Tax/e-Customs Submit relevant documentation to the Estonian Tax and Customs Board
e-apostille Use e-apostille when you need your company formation documents apostilled

 

Category: General
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Trademark registration (1)

Allowed are:

  • Estonian, Latvian, Lithuanian and Belgium ID-Card/Estonian e-resident card/Estonian and Lithuanian Mobile-ID
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VAT number (1)

Allowed are:

  • Estonian, Latvian, Lithuanian and Belgium ID-Card/Estonian e-resident card/Estonian and Lithuanian Mobile-ID
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