Q: Can I upgrade or switch between packages (ONE, TWO and THREE)?

Yes. You can easily upgrade or switch between Package ONE, TWO, and THREE at any time to meet your business needs. This can be done directly in our Customer Area (self-service portal) , without extra paperwork. Upgrading is a convenient way to add services as your company grows—for example, moving from a registered address-only (Package ONE) to a full compliance bundle that includes an authorised contact person (Package TWO) or additional business support services (Package THREE).

Question 1

Where are the suggested addresses located?

John Doe · Accepted Answer

We currently provide two premium, city-centre business addresses in Tallinn, Estonia (EU).

Both locations are situated in prime commercial districts, recognised by local authorities, banks, and service providers. All addresses we provide are located in real, physical premises, fully serviced business buildings in central Tallinn. As our business grows, we may add or replace addresses, but you’ll always receive advance notice and the same level of service at any new location. Juhkentali 8, Tallinn 10132 Tornimäe 7, Tallinn 10145

Question 2

What ID cards can be used?

John Doe · Accepted Answer

Identification methods.

The following forms of electronic identification are accepted for digital signing and access to Estonian e-services:

Estonian ID card
Estonian e-Residency card
Estonian Smart-ID
Estonian Mobile-ID

For the most up-to-date list and technical requirements, visit www.id.ee.
Please note that accepted identification methods may change over time, so it's important to stay informed of any updates.

Additional info: https://www.youtube.com/watch?v=qPIxhFZcP_Y&t=18s

Question 3

Is the contact person a juridical or physical person?

John Doe · Accepted Answer

We offer the legal entity option.

A Contact Person in Estonia may be appointed as either a natural person (individual) or a legal entity (company), depending on the service provider’s structure and legal basis.

Our legal entity option means the Contact Person service is provided through our licensed corporate service structure.

Our activity is supported by an official authorisation issued by the Estonian Ministry of Economic Affairs and Communications, ensuring the service is compliant and professionally managed.

Question 4

Is mail scanning and forwarding, and forwarding of small packages are also within the service?

John Doe · Accepted Answer

If there are some letters per year we will scan or onward them for free and charge only posting costs. We don’t wrestle with small packages, right now.

Question 5

How to add or change address in the business registry?

John Doe · Accepted Answer

The address must always be up to date.

The address must be updated whenever your company’s legal address changes or you lose the right to use it. The address recorded in the Commercial Register must always remain valid for receiving official notices.

Changing the address of an existing company

Prepare an amendment application in the e-Business Register.
Is the new address in the same municipality?
- Yes → Submit the application only. No state fee, no extra documents.
- No (different city/county) →
  - Adopt amended Articles of Association (AoA) at a shareholders’ meeting.
  - Upload the signed AoA and the meeting minutes/shareholders’ resolution.
  - Pay the state fee shown in the e-service.
Pay the fee instantly via Estonian bank link (or use the bank details and reference number displayed at check-out). The Register will not process your filing until the fee is received.
Need help? If you encounter a payment issue, let us know—we will settle the fee on your behalf at no charge.

Adding the address during company formation

In the e-Business Register formation wizard, the founder enters the address once; it automatically appears in the foundation decision, the AoA, and the future registry card.
You can choose our address from the drop-down list or enter it manually—full instructions are included in your order confirmation.

Only a management board member who holds a valid Estonian ID card, Mobile-ID, Smart-ID, or e-Residency card may submit the address change online.

Each required signer must have the same form of digital ID; if an owner or other authorised person lacks it, the change can still be completed either by granting a notarised power of attorney or by appearing in person before an Estonian notary.

You can download detailed step-by-step guides from your order confirmation, and if you can’t find them, we’ll resend them right away. Our team will guide you through every step—from drafting the minutes to uploading the files—so your Tallinn business address is listed on the registry card without delay.

Question 6

How the certificate/s will provided?

John Doe · Accepted Answer

Will be provided upon order or subscription renewal.

The address and/or certificate is issued automatically once your order is confirmed—or whenever your subscription renews—and emailed as a PDF to the e-mail address you provided at checkout.

If you can’t locate the message (including in your spam or promotions folder), just let us know, and we’ll resend the certificate right away.

The certificate is not an official document; it can be used in illustrative ways.

Question 7

How long is the Contact Person appointed for and how is consent given?

John Doe · Accepted Answer

A Contact Person can be appointed for a fixed term (e.g. one year).

Once the term expires, the Contact Person is automatically removed from the company record in the Estonian Commercial Register, and a new appointment must be made for the next period.

The appointed person must provide formal consent, which is given digitally either directly in the e-Business Register or by submitting a digitally signed consent to a Public Notary.

The Contact Person must first be linked to the company in the relevant register environment before the consent can be confirmed.

Question 8

How do get a post from the address?

John Doe · Accepted Answer

Service level varies by package.

Your mail is handled primarily via Omniva.ee, with DHL arranged on request, and every forwarded item receives a tracking code that we share with you by e-mail.

Package ONE – Each letter is opened, scanned or re-posted as agreed, and small parcels are forwarded to your chosen address.
Packages TWO & THREE – A fixed quota of letters and small parcels is included at no extra charge; once that limit is reached, additional items are forwarded at the current Omniva or DHL rate.

As soon as we receive a letter or parcel, we scan or ship it according to your instructions and send you the tracking code. Before we ship anything, we confirm the exact postage cost with you.

Question 9

Can I upgrade or switch between packages (ONE, TWO and THREE)?

John Doe · Accepted Answer

Yes.

You can easily upgrade or switch between Package ONE, TWO, and THREE at any time to meet your business needs. This can be done directly in our Customer Area (self-service portal), without extra paperwork.

Upgrading is a convenient way to add services as your company grows—for example, moving from a registered address-only (Package ONE) to a full compliance bundle that includes an authorised contact person (Package TWO) or additional business support services (Package THREE).

Question 10