Question 1

Who activates the roaming in the card?

John Doe · Accepted Answer

It is imperative to activate the SIM Card roaming before sending it abroad.

Our company ensures that the SIM card is activated in Estonia before dispatching it to the customer. If there are any obstacles during the activation process, our service provider, Telia (www.telia.ee), can provide assistance. Please note that any issues arising after the SIM card has been dispatched are the responsibility of the customer and should be addressed directly with the service provider.

Question 2

What is your advantage over competitors?

John Doe · Accepted Answer

A physical, tangible SIM card is

required by numerous service providers (such as Google, and LinkedIn, among others) as they do not recognize virtual numbers within several of their control systems.

Question 3

How to start with the SIM Card?

John Doe · Accepted Answer

To commence usage of the prepaid card, simply insert the SIM card into your mobile device, turn it on, and enter the designated PIN code of 0000.

The usage time of the card commences upon activation, which is achieved by initiating a call. Roaming capabilities have been enabled within Estonia, providing further convenience and ease of use for travelers and locals alike. The starter kit for the prepaid card includes an initial balance of 1 EUR. The card remains active for a period of 180 days from the day of activation or top-up with a minimum of 3 EUR. After the 180-day period has lapsed, the card will still enable the user to answer incoming calls, read messages, make calls to the Estonian emergency number 112, and top up the card for an additional 30 days. This arrangement affords users greater flexibility and autonomy in managing their communication needs.

Question 4

How do charge talk time?

John Doe · Accepted Answer

The process of charging, or adding credit to an account, is a straightforward and convenient procedure.

It can be accomplished remotely through various means, such as accessing the Telia portal or utilizing the Telia app. Additionally, Telia offers a global option to purchase calling time, allowing for seamless communication across international borders. These multiple avenues for charging facilitate accessibility and flexibility for users, while also ensuring consistent and reliable service from Telia.

Question 5

Call rates?

John Doe · Accepted Answer

There exist various pricing options, with the ultimate determination of such prices being made by the service provider Telia.

Anno 2025

Ultra-fast 5G Internet Plans

Telia offers flexible 5G data plans valid for 30 days or until the data limit is reached.

✅ 1 GB – 2 € (usable in Estonia & EU)
✅ 4 GB – 5 € (usable in Estonia & EU)
✅ 12 GB – 10 € (usable in Estonia & EU)
✅ 40 GB – 18 € (40 GB in Estonia, 23 GB in the EU)

📲 Purchase a plan:

SMS: Send INTERNET [amount] to 9123
Call: Dial *147*[amount]#

Stay connected with ultra-fast 5G speeds! 🚀

Click here to access the most recent pricing information.

Question 6

Why there is a need for the address?

John Doe · Accepted Answer

As a physical or juridical person, the utilization of an address is essential for various reasons.

For physical persons, an address provides a means to receive letters, small packages, and other physical mail. Additionally, for individuals seeking to launch their own businesses, it is mandatory to have an address for establishing a company in Estonia. For juridical persons utilizing a professional address can increase the credibility and professionalism of a business and make it more approachable to potential clients. It also provides a location for official correspondence and legal documentation, making it easier for companies to stay on top of important matters. In addition to these benefits, an address can also help companies comply with legal requirements. For example, certain types of businesses may need to have a physical address in order to obtain necessary licenses and permits. By having a registered address, companies can avoid potential legal issues and ensure that they are operating in accordance with the law. Overall, whether you are a physical or juridical person, utilizing an address can provide numerous benefits for both personal and professional use. From receiving physical mail to establishing a professional presence, an address is a crucial component of any successful business or personal venture. Please take a closer look at our respective service: https://virtualofficeinestonia.com/product/package-one/

Question 7

Where is the service agreement what needs to signed?

John Doe · Accepted Answer

It is included with your order confirmation to be automatically downloaded.

Please check your email.

Question 8

Where is my address certificate?

John Doe · Accepted Answer

This will be provided upon order or subscription renewal.

The certificate will be automatically sent to the email you provided during the order process. In the event that you are unable to locate it, please inform us, and we will manually resend it to you.

Question 9

Where are the suggested addresses are located?

John Doe · Accepted Answer

We have two addresses that we offer, both are in the city center, in prime locations, in Tallinn, European Union.

Addresses may be added and changed as the activity expands. Juhkentali 8, Tallinn 10132 Tornimäe 7, Tallinn 10145

Question 10

When should a legal address be changed in the Commercial Register?

John Doe · Accepted Answer

To change a company's address in the Commercial Register, you need to submit an application for amendments.

This is required when the legal address has changed, or the company no longer has the right to use it. If the new location is in a different city or county, you also need to amend the Articles of Association.

You'll need to attach the amended Articles of Association and minutes of the General Meeting or the Decision of the Beneficiaries approving the AofA to the electronic application. When amending the Articles of Association, you'll need to pay a state fee.

Question 11

What ID cards can be used?

John Doe · Accepted Answer

The following forms of identification are permissible:

Estonian, Latvian, Lithuanian, and Belgian ID cards
Estonian e-resident cards
Estonian Smart ID
Estonian and Lithuanian Mobile IDs

However, it should be noted that legal statuses are subject to change over time. Therefore, it is imperative to remain vigilant and keep abreast of any such developments. Additional info: https://www.youtube.com/watch?v=qPIxhFZcP_Y&t=18s

Question 12

State fee to change the business registry data?

John Doe · Accepted Answer

When changing company data in the business register, a state fee must be paid for the actions.

During the final phase of the application submission process in the Register, bank account, and reference number information is provided. There is also an option to pay instantly using bank links. It should be noted that failure to pay the state fee will result in the application not being processed. Should any obstacles arise during the payment process, we offer a specialized service free of charge to assist with payment. https://virtualofficeinestonia.com/product/state-fee-for-registry-entry/

Question 13

Is offered address "virtual" or real?

John Doe · Accepted Answer

The authenticity of an address is a crucial factor in various institutional settings, including the Estonian Business Registry, payment solution providers, and banks, among others.

It is important to note that these entities do not accept the use of "not real" or "virtual addresses." Therefore, it is recommended that individuals and companies provide accurate and verifiable address information when engaging in transactions with these institutions. That's what we are offering. Please take a closer look at our respective service: https://virtualofficeinestonia.com/product/package-one/

Question 14

Is my name on the utility bill?

John Doe · Accepted Answer

Not immediately.

However, since this is a sample and in the Docx format, you can add your own name there.

Question 15

Is mail scanning and forwarding, and forwarding of small packages are also within the service?

John Doe · Accepted Answer

If there are some letters per year we will scan or onward them for free and charge only posting costs. We don't wrestle with small packages, right now.

Question 16

Is it necessary to add additional documents?

John Doe · Accepted Answer

If the company already exists, the decision of the shareholder or shareholders to change the address and/or contact person must also be included in the change statement to the business register additionally. If the address given in the articles of association changes within the administrative unit, the articles of association must also be amended. You can compile them yourself, use the automatic forms in the business register or order them from us. To do this, you need to order a document service.

Question 17

How to change my address in the business registry?

John Doe · Accepted Answer

The company’s address in the Business Register should be changed if the legal address has changed or the company no longer has the right to use it.

To do this, you must submit an application for amendments to the Register. If the new location of the company is in another city/county, it is also necessary to amend the Articles of Association. If the new location of the company is in another rural municipality or city, an amendment must also be made to the articles of association. The amended articles of association and the minutes of the general meeting or the resolution of the shareholders approving the articles of association must be attached to the electronic application as a file. Upon amendment of the articles of association, the undertaking must pay a state fee. If the address changes within the municipality (eg city), you do not have to attach additional documents to the application and you do not have to pay a state fee. Please take a closer look at our respective service https://virtualofficeinestonia.com/product/package-one/

Question 18

How the address will be added to the company?

John Doe · Accepted Answer

When establishing a company in the Estonian Business Register e-environment, it is the responsibility of the establisher or establishers to add the address, which will appear on the company foundation decision, articles of association, and the registry card.

It is possible to add a new address, such as the one we provide, to an existing company as well. Instructions on how to add or change an address will be included in your order confirmation, which can be downloaded for your convenience. If you encounter any difficulties locating the instructions, please let us know, and we will resend them manually. Please note that the aforementioned instructions apply if the establisher of the company or the owner/s has an Estonian e-residency card or other accepted digital ID solution. If this is not the case, a Power of Attorney or the presence of the individual at an Estonian Public Notary is required. Our company is dedicated to helping our clients navigate these requirements, and we are available to provide assistance with all necessary steps. Please take a closer look at our respective service: https://virtualofficeinestonia.com/product/package-one/

Question 19

How quickly the service is activated?

John Doe · Accepted Answer

Upon order and payment services are activated in 24 hours.

However, please note that in certain cases, such as when a signed contract and KYC documents are required, the activation of the service may be subject to the timely provision of these additional materials. Our team will promptly inform you of any such requirements and work with you to ensure a smooth and efficient activation process.

Question 20

How is the legal address registered for the company?

John Doe · Accepted Answer

When establishing a company, the legal address is provided by the founder(s) during the formation process. This address will be officially recorded in the Founding Decision and Articles of Association, and it will also be reflected on the company's Business Registry Registration Card.

For already established companies, the legal address can be updated separately through the Business Register by making an additional registry entry. We provide comprehensive guidance and instructions to ensure this process is carried out smoothly.

Question 21

How is the legal address registered for the company?

John Doe · Accepted Answer

When establishing a company, the legal address is drawn up by the founder or founders in the e-Business Register.

The address will be indicated in the decision on the establishment of the company, the Articles of Association, as well as in the registration card. The software guarantees that only real addresses are added. A step-by-step guide is added to your order confirmation.

Question 22

How do get a post from the address?

John Doe · Accepted Answer

The level of service provided by our company depends on the specific package ordered by the customer.

For Package ONE, letters and mail will be scanned or re-posted, in accordance with the terms of the agreement. In the case of small parcels, they will be re-posted to the designated destination. Postal costs will be added to the total fee for letter and parcel forwarding, based on the destination. For Package TWO and Package THREE, a certain amount of posts, letters, and parcels are included in the package price, free of charge. We encourage customers to review the package details for further information. Once the letter or parcel has been received, it will be scanned or forwarded as agreed. Postal costs will be added and they depend on the agreed transport method. If it has not already been done, it means that it has not been received by us. Please check the sending route from the sender. Please note that for all packages, there is no hand-to-hand forwarding available.

Question 23

Does the certificate for address give a right for a resident permit in Estonia?

John Doe · Accepted Answer

No.

Put contact us and we will some solution.

Question 24

Does the address service give the right to register in the Estonian population register?

John Doe · Accepted Answer

It should be noted that immediate registration in the population register is not possible for foreign nationals.

However, our address service can serve as a preliminary step in this process. The recommended order for address registration is as follows: the address, followed by the company, then the business, and finally, a residence in Estonia for at least 6 months per year. One viable option for foreign nationals seeking registration in the population register is to purchase real estate in Estonia and reside in the country for at least 6 months. Subsequently, they may submit an application to the local government in the region where they reside in order to initiate the registration process.

Question 25

Can the subscription be down- or upgraded?

John Doe · Accepted Answer

Of course.

From our services address, address and contact person and accounting services are subscription based services. In the Customer Area view Subscription page, subscribers have the ability to perform various actions such as suspending or canceling their subscription, modifying the shipping address or payment method for future renewals, and upgrading or downgrading their subscription level.

Question 26

Can I switch between packages? Example start with ONE and go on up to the THREE?

John Doe · Accepted Answer

Yes. The more expensive package will then be deducted by the cost of the previously paid package.

Question 27

Can I order a Virtual Office Service prior to establishing a company?

John Doe · Accepted Answer

Certainly.

In fact, having a legal address and a contact person residing in Estonia are prerequisites for the establishment of an Estonian company, particularly when the board members are based outside of Estonia. These requirements are compulsory in order to comply with Estonian business laws and regulations.

Question 28

Can I cancel my subscription at anytime?

John Doe · Accepted Answer

Of course. Just let us know via e-mail with an advance of 7 days, before the date of the subscription extension date and not having an invoice unpaid. Also, you can log in to the customer area and close your subscription yourself. What needs to be noticed is that the waiver does not have a retroactive effect, ie the period for which it has already been paid is valid until the end. Also, it is very important to remember that the order ends permanently when the address and/or contact person has also been deleted from the Estonian Business Registry. Without it, the standing order is not completed.

Question 29

Are the address unique?

John Doe · Accepted Answer

As a provider of address services to multiple customers, we cannot guarantee that each address is unique.

It is possible for multiple companies to share the same legal address. However, we take measures to ensure that each customer's mail is handled separately and confidentially. As of 2023, we have two available addresses, which can be viewed in our FAQ section.

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